FAQs

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FAQs 2017-06-12T09:11:18+00:00
Is there someone available for me to talk to about my order before paying my deposit? 2015-05-12T10:24:57+00:00

Absolutely! We always have someone in the office who’s more than happy to talk on the phone or if we’re not available at that moment we are checking our emails almost 24 hours a day.

Do you have your own designers or am I able to use my own creative staff? 2015-05-12T10:23:24+00:00

We have a team of very talented graphic designers. Their charge is $60 per item design (includes 3 revisions). We can also supply straight forward templates for the customer to design their artwork on at no additional charge.

Where do I submit my logo and art work for my order? 2015-05-12T10:18:15+00:00

AES has a very friendly and helpful staff that oversees all the artwork and logos for the customer to the design team. Just simply send us an email to our Info@athleticeventsupply.com and we can help you get started with the process and answer any questions.

Do you have any minimum order requirements? 2015-05-12T10:15:06+00:00

None at all, we accept all orders.

How can I check the status of my order and if it’s been shipped? 2017-06-12T09:11:19+00:00

Contact your sales rep and they can email you a tracking number allowing you to track the progress of your shipment.

Are you able to do custom printing and designs? 2015-05-12T10:12:15+00:00

That’s what we SPECIALIZE in! We help make your team/event stand out above the rest by putting your logo and message exactly how you want them.

Can I make changes to or cancel my order? 2015-05-12T10:09:56+00:00

Changes must be made beforethe order is sent to production. Customers will always approve artwork before it is sent to production, but if for some reason they try to change and or cancel the order once we have begun printing we cannot stop the process. Contact your sales rep immediately to see if you can cancel or change your order.

What are your shipping costs? 2015-05-12T10:07:24+00:00

Shipping costs depend on the weight of the product as well as how the product will be shipped. If shipped standard ground it will be the lowest cost, any express or expedited shipping will always cost more. Contact us today to get a detailed quote.

How long does it take to process my order? 2015-05-12T10:06:17+00:00

Standard order turn around time is 2 ½ – 3 weeks after artwork is approved and payment is received. We do offer a rush fee that we can guarantee the product within 1 ½ weeks with an additional fee of $75 or 10% of the total order. Whichever is greater.

Why we’re a great fit 2015-05-03T12:56:05+00:00

We put on races ourselves. We know what it’s like to need a product asap because your event is in 2 weeks. We know that it’s important to portray the best atmosphere and feel to your participants while still maintaing a budget. We got tired of the expensive pricing for things that seemed like they shouldn’t be so expensive, so we went searching. We have searched high and low for the best prices and highest quality items we needed for our race. Other race event coordinators would see our items and ask where we got them because they were so nice, then we they heard how much we paid we generally got a follow up question of “Can you get one for me?!?”. The rest is history…

If you have any questions about any of our products, pricing, lead times, minimum order sizes, custozming a product, or any other burning question, please don’t hesitate to contact us. Don’t see something you need? Odds are we can find it for a great price.