FAQs

Absolutely! We always have someone in the office who’s more than happy to talk on the phone or if we’re not available at that moment we are checking our emails almost 24 hours a day.

We have a team of very talented graphic designers. Their charge is $60 per item design (includes 3 revisions). We can also supply straight forward templates for the customer to design their artwork on at no additional charge.

AES has a very friendly and helpful staff that oversees all the artwork and logos for the customer to the design team. Just simply send us an email to our Info@athleticeventsupply.com and we can help you get started with the process and answer any questions.

None at all, we accept all orders.

Contact your sales rep and they can email you a tracking number allowing you to track the progress of your shipment.

That’s what we SPECIALIZE in! We help make your team/event stand out above the rest by putting your logo and message exactly how you want them.

Changes must be made beforethe order is sent to production. Customers will always approve artwork before it is sent to production, but if for some reason they try to change and or cancel the order once we have begun printing we cannot stop the process. Contact your sales rep immediately to see if you can cancel or change your order.

Shipping costs depend on the weight of the product as well as how the product will be shipped. If shipped standard ground it will be the lowest cost, any express or expedited shipping will always cost more. Contact us today to get a detailed quote.

Standard order turn around time is 2 ½ – 3 weeks after artwork is approved and payment is received. We do offer a rush fee that we can guarantee the product within 1 ½ weeks with an additional fee of $75 or 10% of the total order. Whichever is greater.

We put on races ourselves. We know what it’s like to need a product asap because your event is in 2 weeks. We know that it’s important to portray the best atmosphere and feel to your participants while still maintaing a budget. We got tired of the expensive pricing for things that seemed like they shouldn’t be so expensive, so we went searching. We have searched high and low for the best prices and highest quality items we needed for our race. Other race event coordinators would see our items and ask where we got them because they were so nice, then we they heard how much we paid we generally got a follow up question of “Can you get one for me?!?”. The rest is history…

If you have any questions about any of our products, pricing, lead times, minimum order sizes, custozming a product, or any other burning question, please don’t hesitate to contact us. Don’t see something you need? Odds are we can find it for a great price.



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Thank You!

 

We really appreciate the great feedback from you. Below you will find links to our online accounts. Online reviews are very important to us, so we would like to make a very special offer available to you. If you would leave us a review on each of these 3 platforms, and email us a confirmation of your review (screenshot or link) to info@athleticeventsupply.com we will reward you with a FREE 6-Foot Custom Printed Table Cover ($150 value). Just click on the links below, leave a review and email us the link or screenshot of your post and receive the custom printed table cover FREE! Thank you so much for your support and patronage. Just click the links below to leave your review now.

 

Customer service is our HIGHEST PRIORITY.

 

We are really sorry to hear that you did not have a perfect experience with us. To help us improve our performance it would be very helpful if you could leave comments below about your experience and recommendations you have that could help us improve our service. For leaving a comment for us, we will email you a coupon for 10% off your next order. We appreciate your patronage.